Refund & Return Policy
At NESLIN, customer satisfaction is extremely important to us, and we want every customer to feel confident when shopping through our store.
We carefully work with our suppliers and shipping partners to ensure products arrive safely and in good condition. However, if an issue occurs with your order, we are here to help review and resolve the situation fairly.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from the item purchased, customers should contact our support team within 48 hours of receiving the package.
To help us review the issue efficiently, customers may be asked to provide:
* Order number
* Product photos
* Packaging photos
* Brief explanation of the issue
Our team will carefully review each case and provide appropriate assistance whenever eligible.
Return Eligibility
Due to hygiene reasons, product usage conditions, and operational limitations, certain items may not qualify for returns or exchanges after being opened or used.
Returned products, when eligible, should generally:
* Remain unused
* Be in original condition
* Include original packaging whenever possible
Non-Returnable Situations
Returns or refunds may not apply in situations involving:
* Normal product wear
* Minor packaging damage during transit
* Customer misuse
* Incorrect customer-provided shipping information
* Change of mind after order processing
Refund Processing
Approved refunds, when applicable, are processed according to the original payment method and operational timelines.
Refund processing times may vary depending on payment providers, banking systems, or payment methods used during checkout.
Customer Support
Our support team is always available to help review concerns professionally and fairly. We aim to create a trustworthy shopping experience and assist customers whenever possible.
