Returns & Refunds
We want you to be happy with your purchase.
Right of Withdrawal
For eligible online purchases in the EU, consumers generally have a 14-day right of withdrawal from the date they receive the goods, subject to applicable legal exceptions.
If you wish to exercise your right of withdrawal, please contact us at [officialneslin@gmail.com] within the applicable period.
Faulty or Damaged Products
If your product arrives damaged, defective, or does not correspond to your order, please contact us as soon as possible.
Please include:
* Your order number
* A description of the issue
* Clear photos or a short video showing the problem
We will review the issue and provide an appropriate solution in accordance with applicable consumer law.
Refunds
Where a refund is approved, it will normally be issued to the original payment method.
Refund processing times may depend on your payment provider or bank.
Return Shipping
Return shipping costs and procedures depend on the reason for the return and applicable consumer law. We will provide the relevant return instructions after receiving your request.
For more information or to request a return, contact:
[officialneslin@gmail.com]