Return & Refund Policy
Last updated: August 15, 2026
We want you to feel confident when shopping with us.
Returns
If you are a consumer in the European Union, you generally have the legal right to withdraw from your purchase within 14 days without giving a reason, subject to applicable legal exceptions.
The withdrawal period generally begins when you or a person you have designated receives the goods.
To request a return or withdrawal, please contact us
officialneslin@gmail.com
Please include your order number and a clear statement that you wish to return or withdraw from your purchase.
Condition of Returned Products
Please handle the product only to the extent necessary to determine its nature, characteristics and functioning.
If the product has been used beyond what is reasonably necessary to inspect it, you may be responsible for any loss in value where permitted by applicable law.
Refunds
After a valid withdrawal, we will refund the payments received from you in accordance with applicable law.
Refunds will generally be made using the same payment method used for the original transaction, unless another method has been agreed.
We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first, where permitted by law.
Return Shipping Costs
Unless otherwise stated or required by applicable law, the direct cost of returning goods may be the responsibility of the customer.
Damaged or Defective Products
If your product arrives damaged, defective, or materially different from what was ordered, please contact us as soon as possible at:
officialneslin@gmail.com
Please provide your order number and photographs or other relevant information so that we can investigate the issue and provide an appropriate solution in accordance with applicable consumer law.
Nothing in this policy limits your mandatory statutory consumer rights.